It's been long since the last post. My apology for not making the new post for a while. I have been busy working and involving in the Australian Rules Football club, as well as exercise and reading.
Recent SEN (the sports radio in Melbourne) sacking David Schwarz (the Ox), Mark Allen (Marko) and Mark Fine (Finey) was extremely shocking and devestating. My thoughts on sacking can be found in the links below.
On Ox and Marko
On Finey
Then recently my work has been catch up, because the restaurant was unexpectedly busy so wash ups and refilling toppings was interrupted with dealing with customers (the kitchen is open one and no glass is placed so that customers do not hesitate to ask kitchen staff any assistance). Eventually the premise got steady and we were able to catch up with everything.
My perception on businesses is that owners and management run the business in sakes of focusing on financial circumstances and relations with cooperates. Businesses are obsessed with money and run by administrators.
In the former case, these moves are big shakes. Changing ownership brings changes in operations and people. I have been heard that the radio station was attracting young audience. But new line ups are not reflected, in my opinion, as they kept Kevin Barlett who is in seventies. His talks are so boring and nonsense for me. How can he be moved to the drive time slot from mornings? Many listeners where so furious and have decided to switch off. They were ignored. I reckon they take favours of stakeholders and cooperates.
It's a good example of businesses not being able to survive without people. I am sure SEN will be struggling with ratings.
As the result of unattached unwashed dishes constantly, some particular dishes were almost ran out. Even refilling one by one causes a delay in services. And seeing piles of unwashed plates could cause stresses to on duty staff members with much pressures.
Such inefficient customer services will dissatisfy diners. Kitchen staff should be able to focus on cooking and food preparation. These tasks are part of our services. I strongly think customers need to respect staff members more for good custmer services. Even when I am taking meals to the table, other customers do not hesitate to ask assistance. Such interruptions will cause inefficient services, in my opinion from experiences. Also we need to be assertive with manners so that customers will understand circumstances.
As I have been working with the book Wresting with Resilience by Chris Shen, it's important to predict longer time to complete tasks to avoid getting stressed as the process to be tough mentally. For the latter case, the business has to be ready to cope with huge crowd especially at weekends. Mishandling with Etihad Stadium management on the AFL match between St Kilda and Carlton in 2016 was another example.
It's said that business owners are desperate to gain profit in short terms so I think they seek cutting costs at first. But such practice is more likely to cause such problems.
When Grant Thomas was in charge at St Kilda as senior coach, he urged then young players to invest for the future. Subsequently Nick Riewoldt, Lenny Hayes, Stephen Milne, Justin Koschitzke and Leigh Montagna stayed loyalty and became one club players (Nick Dal Santo wanted to be too but moved to North Melbourne maturely to allow club to rebuild).
Thomas' method should be implemented in businesses to succeed.
Also I have heard that schools are organised by administration so that environment in teaching has been unattractive and consequently young teachers chose other careers in a few to several years after starting teaching.
Businesses cannot be established without people. They need to focus on people more.
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